1. Q/ How do I switch my existing broadband to daisy?

A / Select the product that you are interested in. Contact us and we will do the rest.

2. Q / How much will my broadband cost per month

A / The price varies depending on your chosen package. This can be from as little as £2.55 per month.

3. Q /What will be my monthly broadband LINE rental?

A / As with many broadband packages you need to have a new line to run the broadband on. The line rental price from daisy of £11.95 a month is very competitive when you compare this to a BT business line priced at £14.32.

4. Q / What do I get if I order the broadband?

A / Optimum broadband provides SME's with a fast, business quality product with a low monthly line rental
- Fixed costs
-UK call centre support
- Secures your business data
- Secure E- billing

5. Q / What is daisy Optimum broadband?

A / A business quality, affordable broadband package that gives you:
-Fast access to the internet
-Upload speeds of 448k
-Contention ratio of 20:1
-Free wired router or wireless router (chargeable)
-Free IP address

6. Q / What size of business is the Optimum product suited to?

A / Optimum broadband is a business critical broadband package for SME's

7. Q / What are the call charge rates?

A / If you are an existing daisy customers for calls your existing call rate will be transferred to your new package. New customers will be given a list of available daisy rates.

8. Q / Can I have similar select services that I have with my current provider?

A / Yes.

9. Q / How can I find out if Optimum broadband is available to me?

A / You can use the availability checker that is built into this website

10. Q / Besides the availability in my area is there anything else I need to check, to find out if I can have this product?

A / If you have any other products on the line such as Red care, ADSL and DACS we will need to know as this will affect your ability to transfer to optimum broadband.

11. Q / What is the contract length?

A / The contract length depends on whatever you sign up to.

12. Q/ What is the minimum contract length I can sign up to?

A /The minimum contract length is 24 months.

13. Q /If I am migrating my existing service do I need to pay an installation fee?

A /No. daisy do not charge an installation fee for migrations.

14. Q / What do I do if I have a broadband problem.

A / If you are experiencing Optimum broadband problems that are affecting your normal service or have a specific problem with your product, there is also a dedicated 24/7 broadband faults line set up that will be available to you once you become a customer for this product.

15. Q / How long will it take to get the broadband installed and working?

A / On the date you are scheduled to have your daisy broadband line installed there may be a small downtime.
-If you are having broadband installed for the first time there should be no or very little downtime. We expect up to an hour, but this may be less
- If you are considering migrating a service from a previous supplier we estimate that there may be a downtime of up to 4 hours.

16. Q / What is the maximum upload speed?

A / Up to 448k

17. Q / What is the download speed?

A / UP to 8Mb

18. Q / What is the connection fee?

A / The connection fee is £34.99

19. Q / I am migrating my current service to daisy Optimum broadband. Can I keep my existing number?

A /Yes, if it's an original BT number. We cannot migrate your number over for you if you have an original cable number then transferred to BT with the same number.

20. Q /I am having Optimum broadband installed and have never had broadband before. Can I choose my own number?

A/ Unfortunately the number is automatically generated for you and cannot be specifically selected.

21. Q / What are the upfront costs?

A / if you have ordered your Optimum broadband as a new connection with daisy there will be a one off new line install cost of £106.37. There will also be a standard connection fee of £34.99.

22. Q / What is the cost of the broadband?

A / £8.95 per month

23. Q / What is the contention ratio?

A / Business critical - 20:1

24. Q / What makes this a business broadband product?

A / The main business advantages for Optimum broadband are:
Fast connectivity speed, fast upload & download speeds a low contention ratio

25. Q / If it is a fault on the line do I have to pay to get it fixed?

A / Not if (on the rare occasion that) it is a line fault. If the fault is at your premises and an engineer is called out then you will be charged accordingly.

26. Q/ Do I get faults handling support as this is a business critical line?

A/ Yes, when you sign up to daisy for optimum broadband we offer a full U.K. based faults handling service support package that is included in your package.

27. Q / What router do you recommend I use?

A / We recommend the following 2 options:
-Wired router Thomson ST510v6 ADSL 2+ gateway
-Wireless router Thomson TG585 ADSL 2+ gateway

28. Q / How do I order my router?

A / You can order the router when you order your broadband.

29. Q /If I have a problem / fault with my router that has not been purchased from daisy can you help?

A / Daisy cannot support any other router for this product than those specified. The main reason being that he recommended routers are of a required specification and quality to support the broadband product.

30. Q / What are the wired router specifications?

A / Thomson ST510v6 ADSL 2+ gateway
- Supplied free of charge if required
- Pre configured
- Can support multiple users if used with a hub
-Includes firewall protection
-12 Mb download and 1.5Mb upload capacity
-Includes 1 micro filter

31. Q / What are the wireless router specifications?

A / Thomson TG585 ADSL 2+ gateway
4 port wireless router
Pre configured
Easy to install
Typical coverage 60m
Includes firewall protection
12Mb download and 1.5Mb upload capacity
Includes 2 micro filters

32. Q / Who do I contact to ask general broadband questions?

A / For more information;
Contact daisy direct
OR visit www.daisyplc.com

33. Q / What other broadband products you provide?

A / Full details of other daisy broadband products and services are available within this website and are also available to view at www.daisyplc.com

34. Q / Why should I leave my current broadband provider?

A / daisy offer low cost, high quality, business broadband packages. Most providers cannot offer for the same specification and at such low prices.

35. Q / What are the main advantages of switching to daisy for my broadband?

A / - Use of an NGN (Next Generation Network)
-Business critical broadband at a minimised cost
-E-billing
-UK customer call centre

36. Q / Why should I choose daisy for my business broadband?

A / daisy provide all round competitive business broadband packages
We understand the need for SME business' to have a quality dedicated business broadband service and pride ourselves on being one of the largest providers for this sort of service.

37. Q / How do I get billed?
A / FREE E-billing is available and highly recommended.
You can receive a paper bill if required but this will be charged as an extra onto your account

38. Q / Is there an availability criteria for having Optimum broadband?

A / There is no strict criteria for having this product as long as long as the checker says that the product is available in your area.

39. Q / Can I view my bill online?

A / Yes, you can view your account on line whenever you need to whether you have chosen e-billing or not.

40. Q / How do I pay my bill?

A / Having a DD account with daisy is the easiest and quickest way of paying your bill.

41. Q / How often do get my bills?

A / On a monthly basis unless specified otherwise or depending on the size of your account

42. Q / What are the timescales for installing Optimum broadband at my premises?

A / An engineer appointment will be made for you and your service will be provided within 10 working days

43. Q / Will an engineer come out to install my Optimum broadband?

A / Yes, an engineer will visit your premises if you have ordered a new line provide.

44. Q / What details will I be provided with before my broadband is installed?

A / You will receive a customer welcome letter from us that will reconfirm your engineer appointment (if applicable) and your user name and password.
You will also receive under separate cover your router package (if ordered) normally before your broadband line goes live.

45. Q / What other broadband products do daisy provide?

A / You can view our wide choice of products and services via this website or alternatively by visiting www.daisyplc.com

46. Q /What is the network coverage?

A /The network coverage for this product is approximately 90% of the U.K.

47. Q / What can I have if this product is not available in my area?

A / daisy offer other business broadband products and packages that have nationwide coverage

48. Q / What other products do daisy provide?

A / Please visit our website for further information of our products and services on
www.daisyplc.com

49. Q / Do I need to contact my current provider before I move to daisy?

A / In the majority of cases this will not be necessary. However we do, strongly recommend that you check your current contract and T's & C's with your current provider, as there may be specific contractual obligations that require you to give notice or cancel your agreement with them.

50. Q / Will I experience any downtime?

A / You should experience very little broadband downtime and in some cases none at all. In the event that you do experience some downtime, we estimate that it will take up to 1 hour for a new line provide and up to 4 hours for a line migration.

51. Q / Can I get daisy broadband?

A / Please see the availability checker that is built into our website, to find out if optimum broadband is available to you.

52. Q / What are the terms and conditions?

A / Please see our terms and conditions section on this website or alternatively by visiting www.daisyplc.com

53. Q / How long will it take to get my broadband?

A / -If you are having broadband installed for the first time we estimate that form receipt of order you should expect 5 working days for an engineer to call to install your broadband
- If you are migrating existing services over to daisy we recommend that you should allow 10 working days for your Optimum broadband to be active.

54. Q / What are the minimum requirements my pc will need to support daisy Broadband?

A / -Pentium 200MHz processor or equivalent
-128MB system memory (RAM)
-16-bit sound card
-Four-speed CD-ROM drive
-800x600, 256 colour display/video card
-150MB free on hard drive
-Windows 2000, XP,VISTA 1
-A spare ethernet or USB port
If you are using Windows XP or 2000 then your system should meet the minimum requirements as they are higher than what is needed to install our software.

55. Q/Why should I transfer my broadband supplier, it's a hassle?

A / daisy aim to have you up and running on daisy broadband within 10 working days.. The price savings on this deal outweigh the transfer process, and you will experience minimal disruption.

56. Q /Will I stay connected and online until I join daisy broadband?

A / We will keep you up to date with the latest progress and if and when you might be offline, this shouldn't be more than a couple of hours on the switchover date, although when we are migrating your service over to us we ask that you allow up to 4 hours downtime.

57. Q /What do I pay to get started?

A / A connection fee of £34.99. A new line install with daisy is £106.37, (the same as BT), If you are migrating from your existing provider to daisy there is no migration fee. Other monthly fees are your £11.95 monthly line rental & the cost of your chosen monthly broadband package.

58. Q/ Can I use the line for fax also?

A / Yes, you can use the same line for fax as you do for calls, therefore the number would be the same and the charges. We do recommend that the line is used mainly for broadband.

59. Q/ Do I get anything free if I sign up to a 3 year contract for Optimum broadband for a new installation?

A / If you sign up to a 3 year contract for this product with daisy we will not charge you the installation fee which is normally £106.37